Support Policy

Support Policy

Welcome to Green Professional Technologies Support Policy. This policy outlines how we provide assistance to our customers to ensure they have a seamless experience with our products and services.

Support Channels
Email Support: Reach out to us at +92 42 351 420 23 for any inquiries or issues.
Phone Support: Call our support team at info@gptech.pk during business hours.
Online Helpdesk: Visit our support portal at Help to submit tickets and track their status.
Support Hours
Our support team is available from 9:00 AM to 6:00 PM PKT (Pakistan Standard Time), from Monday to Friday.
Response Time
We aim to respond to all inquiries within 24 hours during business hours.
Support Scope
We provide support for issues related to our products and services.
We do not offer support for third-party products or services unless explicitly stated.
Service Level Agreement (SLA)
For customers with SLAs, response times and escalation procedures are outlined in the SLA document.
Feedback and Escalation
We value your feedback. If you are unsatisfied with our support, please contact [escalation contact] for further assistance.
Changes to Support Policy
Green Professional Technologies reserves the right to update this Support Policy as needed. Updates will be posted on our website.

For further information or inquiries, please contact our support team at info@gptech.pk.